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Zahid Malik

Seeking a position in a reputable company, to work in a professional work-driven environment where I can utilize and apply my knowledge and skills, which make my contribution to the organization effective and enables me to grow while fulfilling the organizational goals.

Key Skills

Networking
Front End Web Development
Cyber Security
Desktop Troubleshooting

Professional Experience

Feb 2021
Jul 2022
Technical Support Engineer
Teleperformance Gurgaon, IN
  • Downloading, Installation and Deployment of Adobe applications on SMB Customer Systems. 
  • Application/Network Troubleshooting using Bomgar remote Tool. 
  • Proactive in handling issues for priority incidents and ensuring resolution in a timely manner. 
  • Manage incidents within SLA's, OLA's and KPI's. Participate in calls/meetings with customers/internal teams on daily/weekly basis. 
  • Incident, problem, change management using ticketing tool, Customer One. 
  • Provide remote technical assistance to customer. 
  • Adobe Applications and Adobe Teams Account management for SMB on Hendrix.
  • Hands on experience on tools: Bomgar, Hendrix, Customer One and various internal Adobe tools.
Dec 2016
Feb 2018
Desktop Support Engineer
Denesof Pvt Ltd Srinagar, IN
  • Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications. 
  • Conferred with staff and management to establish requirements for new systems or modifications. 
  • Set up equipment for employee use, performed and ensured proper installation of cables, operating systems and appropriate software. 
  • Oversaw daily performance of computer systems and network setup. Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support. 
  • Prepared evaluations of software and hardware and recommended improvements and upgrades.

Education

May 2018
Jul 2020
M.Tech in Amity School of Engineering and Technology
Amity University
Jul 2012
Jul 2016
B.Tech in College of Engineering and Technology
BGSB University

Certifications

2015
PHP Fundamentals
Denesof Pvt. Ltd.
2019
Cisco Cybersecurity Essentials
Inlea

Hobbies & Interests

  • Playing Guitar
  • Football

Languages

ENGLISH
(Fluent)
Urdu
(Native)
HINDI
(Native)
Kashmiri
(Native)

Get in touch with Zahid