Vishweshwar Mishra

Responding and troubleshooting customer queries over the phone/email/chat based on the guidance and quotes provided by the support teams. Maintaining team statistics as per portfolio requirement, maintaining data for presentation with the team, handling new joiners for on-job training.  Act as central point of contact for customers and/ or MasterCard customer representatives throughout processing implementation project end-to-end execution. Assess and document customer needs and according implementation impacts on customers and Mastercards core and non-core processing systems and platforms. Define scope, plan and drive customer processing implementation projects of new electronic payments processing business activities following the global project coordination methodology. Handle multiple customer processing implementation projects in parallel.

13 months of experience in customer support (Doordash). Resolved matters such as payments, account questions, driver issues, or troubleshooting with extraordinary customer care. Mainly works in email chat sometime on phone support in L1 level, given the best solution to maintain the highest customer satisfaction.