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Syed Faisal

Looking for a challenging position in a highly competitive environment with a fast growing and dynamic organization offering opportunities to excel by continuously improving professional capabilities through learning innovative thinking and utilizing my full potential.I bring the combination of knowledge and experience in different areas such as Customer service and E-commerce focusing on Client servicing. Serving with the highest standard of customer service with focus on customer satisfaction and prompt resolutions

Key Skills

Interpersonal Communication
Problem-solving skills
Multitasking Abilities
Teamwork and Collaboration
Written communication

Professional Experience

Dec 2020
Feb 2023
Seller Support Associate
Rise OTB Delhi, IN
  • Provided sellers with accurate information concerning platform policies for sales, database issues and listing inaccuracies.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Provided seller support on pre-purchase and post purchase related queries
  • Answered questions regarding seller inventory, shipping, payments and buyer complaints.
Feb 2018
Nov 2020
Customer Service Executive
Teleperformance Hyderabad, IN
  • Provided primary customer support to internal and external customers.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Facilitated customer follow-up,maintaining clear, accurate records in Freshdesk.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

May 2014
May 2017
Bachelor Of Computer Science And Engineering in Vijay Rural Engineering College
JNTUH
Oct 2011
Jun 2014
Diploma In Computer Science in Vijay Institute Of Technology And Sciences
SBTET

Hobbies & Interests

  • Calligraphy
  • Surfing On Internet
  • Logo Design

Languages

English
(Fluent)
Hindi
(Fluent)
Telugu
(Fluent)

Get in touch with Syed