SH
Message

Suraj Hemgude

Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from fixing the errors, and getting the issues resolved on priority. Adaptable and transformation leader with an ability to work independently as well as a team, creating effective presentations, and developing opportunities that further establish organizational goals.

Key Skills

Customer Service
Computer Operating
Presentations & Public Speaking

Professional Experience

Apr 2018
Aug 2019
Customer Advisor
CAPITA Pune, IN
Worked as a Customer Adviser in Capita in Hermes Process for Web chat.

Handled RPA Bots effectively. 

My role was to handle the daily inflow and to recognize the errors in the BOT's and get the issues resolved. 

Error handling and getting new processes implemented in BOT.

White Belt Certified for successfully recognizing the error and fixing the same in the BOT.

Sep 2016
Jan 2018
Senior Associate
WIPRO Pune, IN
Worked in WIPRO for the British Telecom process. 

Handled RPA BOT  for order entry.

Used to prepare reports allocation of the orders to the team, and get the target completed on time. 

Highlighting the issues of RPA BOT and getting them fixed on time.

Client chasing and getting orders successfully delivered.

Education

Mar 2001
Apr 2010
SSC in Kendriya Vidyalaya DIAT
CBSE BOARD
Mar 2010
Apr 2013
HSC in NMV Junior College
PUNE UNIVERSITY
Mar 2013
Oct 2020
BACHELOR IN COMPUTER SCIENCE in Sihangad College of Science
PUNE UNIVERSITY

Certifications

2019
White Belt Certification
CAPITA

Quote

THANK YOURSELF FOR MOTIVATING YOURSELF

SURAJ HEMGUDE

Hobbies & Interests

  • Photography
  • Gaming
  • Motorbikes riding
  • Cartooning

Languages

English
(Basic)
Hindi
(Fluent)
Marathi
(Native)

Get in touch with Suraj