Message

SOHAIL AHMED

Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Proven track record of serving as an effective liaison between companies and their potential and current clients. Works to keep and increase customer satisfaction with every phone call.

Key Skills

Excellent Communication skills
Activity Sequencing
Fast Typing Skills
Active listening
Analytical Skills
Action-oriented

Professional Experience

Oct 2020
Present
Technical Services Specialist
SUTHERLAND GLOBAL SERVICES Pune, IN
Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate

  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.
Aug 2015
Nov 2019
Business Development Executive
MERITORIOUS INFOTECH PVT LTD Aurangabad, IN

Identified and developed new business opportunities- expanded from selling locally to internationally, bringing in 10 new clients on an average every month.

Qualify leads as sales opportunities and pursue for closure.

Developed sales collaterals, case studies and selling guide to migrate from SME to Enterprise selling.
Nov 2014
Jul 2015
Customer Service Representative
WNS GLOBAL SERVICES Pune, IN
Answered phones and respond to customer requests regarding billing, technical and general customer service inquiries

  • Provided customers with product and service information
  • Identified, researched, and resolved customer issues using the computer system
  • Followed-up on customer inquiries not immediately resolved
  • Completed call logs and reports
  • Researched billing issues
  • Researched misapplied payments
Jul 2012
Nov 2014
Technical Support Representative
CONCENTRIX Pune, IN
Troubleshot and resolved device, billing, mobile broadband and account issues escalated from customer support and other departments with a 100% success rate.

  • Resolved customer complaints and concerns with strong verbal and negotiation skills.
  • Displayed courtesy and strong interpersonal skills with all customer interactions.
  • Maintained composure and patience in face of difficult customer.
Jan 2006
Dec 2010
Computer Operator
DR AGENCIES Aurangabad, IN
Responsible for operating computer systems and performing preventive maintenance tasks on tape drives, disk units, printers and other IT related hardware.

Education

May 2001
May 2003
HIGH SCHOOL DIPLOMA in Maulana Azad Junior College
Aurangabad Board

Certifications

2002
MSCIT
Maharashtra State Board for IT

Hobbies & Interests

  • Music
  • Calligraphy
  • Sports

Languages

English
(Fluent)
Urdu
(Fluent)

Get in touch with SOHAIL