SR
Message

Sobner Romain

Highly accomplished, motivated operational managment leader with over fifteen (15) years of experience. Consistently recognized for leadership and high level success measures such as base business growth , retention, margin expansion and accountability. Strong business acumen and the ability to oversee and deliver operational impact with a strong customer focused.

Key Skills

Team management
Recognizing Employee Performance
Contract Negotiation
Conflict management
Analytical thinking
Attention to detail
Training, Coaching & Mentoring
Strategic Planning
Service Level Agreements
Problem-solving skills
Time Management
Interpersonal Skills

Professional Experience

Jun 2022
Present
Service Manager
Aramark Uniform Services New York City, US
Overseeing the uniform rental and facility service operation for the New York and the New Jersey market. Recruit, develop, and motivate a highly productive team of 5 district managers, 34 route service representatives, and 9 routes sales support personnel through continual coaching and training  in other to help us maintain a high level of customer satisfaction.
 
Accomplishments
  • Improved the branch overall customer retention from 82% at the beginning of Q1 to 95.9% 13-week average on a goal of 94% 
  • Reduced the market center's service request/complaints from 14 per route to 2.0 per route 
  • Help drive margin expansion by increasing consumable revenue by 60 bps. 
  • Increased the market center's catalog direct sales average from $43 to $153 in two quarters for FY23 on a goal of $175 per rep. 
Aug 2018
Apr 2021
District Manager
Aramark Uniform Services Union, US
Hire, develop, train, and educate the service team. Effectively manage the overall performance of the team by providing leadership, and training, maintaining a high level of customer satisfaction, and most importantly managing the districts top 50 accounts through the Quality Control Monitoring process.
 
Accomplishments
  • Improved district customer under contract metric from 71.2% to 88.6% on a goal of 80%
  • Increased district direct sales average from $175 to $755 on a goal of $175 per rep.
  • Improved district overall customer retention from 78% to 93.5% on a goal of 93.0%
  • Improved the team's morale by creating the right culture, praising top performers, and providing guidance to the low performers. 
Feb 2018
Aug 2018
Territory Sales Manager
Heartland Corporation Princeton, US
  • Developed and lead a team of six relationship managers to execute the assigned territory business plan and help build a successful pipeline in other to meet and exceed  their individual monthly sales quota 
  • Plan and conduct sales meetings to inform, train, and motivate relationship managers 
Jun 2017
Jan 2018
Relationship manager
Heartland Corporation Princeton Junction, US
  • Developed and lead a team of six relationship managers to execute the assigned territory business plan and help build a successful pipeline in other to meet and exceed  their individual monthly sales quota 
  • Plan and conduct sales meetings to inform, train, and motivate relationship managers 
  • Identify new business opportunities while establishing, developing, and maintaining relationships with our local financial institution partners. 

Education

Aug 2014
Apr 2016
Master of Business Administration in
Caldwell University
Aug 2010
Apr 2013
BS, Business Administration in
Caldwell University

Achievements

2013
Corporate Culture Award
Corporate Culture Award for Outstanding Performance, Character, and Professionalism 
2016
Partner of the Year
Partner of the Year Award, a recognition for Outstanding Performance, Character, and Professionalism Award given to one partner per year, chosen by company Directors, General Managers and Service Managers. 
2016
Delta Mu Delta (ΔΜΔ) Inductee and Lifetime Member
 Nominated and given a lifetime membership for having demonstrated outstanding ability across a wide range of business courses and being in the top 20% of my respective class. 
HIPO Leadership Program Nominee and Selected
This program empowers high potential leaders to overcome the increasingly complex challenges that emerge as they take on greater leadership roles and expand our ability to build productive teams, champion change, lead in a crisis, and create a culture of high performance. 

Hobbies & Interests

  • Basketball
  • Cooking
  • Outdoor Sports
  • Soccer

Get in touch with Sobner