Increase customer loyalty with proactive review and enhancement of internal processes to align with dynamic market conditions and integrate new strategies. Forward-thinking in enhancing training and mentoring programs to keep team agile and responsive to changing needs. Forward-thinking and analytical with industry-leading, multifaceted approach. 

Key Skills

Adaptability
Conflict resolution
Patience
Time management
Creativity

Professional Experience

Jan 2021
Jan 2023
Fincrime Analyst
TaskUs India Pvt. Ltd. Indore, IN
TaskUs is a leading provider of outsourced digital services and TaskUs serves clients in the fastest-growing sectors.
Fintech Financial Process ( Revolut) working in Screening and KYC LOB in L0 and L1 both levels, where I am responsible to prevent detect and report the suspicious or money laundering transaction of business, individual profiles and vendor department.-Conducting reviews of high risk transaction and Document investigation.-Applying rules and regulation, including without limitation, AML and OFAC/ Sanction requirement based on internal policies, procedures and guidelines. -Check whether Incoming or outgoing payment pose a risk or in breach of EU compliance regulation.

Also I worked with the process which is coinbase(BLCK). Where we work with the crypto currency client. We have to monitor our client crypto transaction to track any suspicious or money laundering transaction. 

I worked as an content moderator in Frontier camping. Where I worked for Facebook and Instagram. We just have to annotated the post in different category. e.g.:- Violence, Drug, Phonography, Death, Weapon, etc. 

Apr 2019
Mar 2020
Customer Care Representative
Teleperformance PVT. LTD.` Indore, IN
Teleperformance is combine advanced, digital technologies with the best people to deliver human understanding and empathy when it matters most.
10  month experience in blended process(Kiwi .com). Where my working profile was to book international flight tickets for our customer's. Sometimes we have to communicate the airline also for re-schedule the flight ticket's or any correction on flight ticket's. 

When working with the Kiwi .com, it need to be very attentive while booking any flight ticket for customer's. Because of any mistake it became a loss of euro. Which make financial impact to our client. 

May 2018
Jan 2019
CSA in Operation Department
Magnum Super Distributors Pvt. Ltd. Indore, IN
Magnum group are providing IT solutions, security, utility management & vigilance services to telecom companies & other Business Organizations.
08  month of experience  Fintech Financial Process(Niyo). This process is related to digital banking, where we provide to customer or merchant the Niyo benefit's card.  With this Niyo card customer can save there tax. This was blended process where we communicate to the customer via call or email. I was worked in email support to assist the merchant client. 

My Job role with the working with Niyo was handle the merchant client. We have to check there any hold, pending and cancel transaction. Also I worked on charge back for individual customer or merchant client both. 

Education

Jul 2015
May 2018
Bachelor of Commerce in Computers in Career College
Barkatullah Vishwavidyalaya,

Certifications

2010
M.S, Office
SABDHANI Computer Institute

Achievements

2018
Certificate of Excellence
While working with the Organization(Magnum Group) I was presented for Outstanding Performance and Valued Contribution in Achieving Overall KPI of Niyo Process. 

Quote

“Don't settle for average. Bring your best to the moment. Then, whether it fails or succeeds, at least you know you gave all you had.”

Angela Bassett

Hobbies & Interests

  • Swimming
  • Travelling
  • Adventure

Languages

Hindi
(Fluent)
Nepali
(Native)
English
(Fluent)

Career Aspiration

I am goal-oriented. My ambition would be to earn an industry award while working in an environment that rewards talent and surrounds me with other like-minded individuals. In addition, I love innovation and would be thrilled to work within a professional environment that values my work.

Get in touch with Shubham