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Shrey Gandhi

Experience customer care executive bringing 3.5 plus years of applying explain exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Key Skills

Communications to customers
Customer Analysis
Customer Experience Management
Customer Retention Management

Professional Experience

Jul 2021
Customer Service Assistant
Amazon Indore, IN
Customer service with an affinity for helping people manage their problems, and naturally interested in co-workers' well-being. I offer my passion and commitment to be my primary contribution as an aspiring candidate who specializes in great customer satisfaction.
Nov 2019
Aug 2021
Customer Service Specialist
Teleperformance Dibs Indore, IN
  • Providing primary customer support to internal and external customers in fast-paced environment.
  • Coordinating timely response to online customer communication and research complex issues.
  • Conferred with customers about concerns with products or services to roll problems and drive sales.
  • Providing excellent customer service by efficiently resolving issues and responding to queries.
  • Supervising customer service metric requirements to each team member.
Feb 2017
Sep 2019
Business Development Manager
Cyberpunk's web Indore, IN
° Developed and executed strategic initiatives to implement key changes and imorovements in business development and sales programs.
° Developer short-team ono long-term soles
objectives and strategic plans to meet market
needs.
° Identified investment opportunities, threats and challenges to ac curately forecast company budget.
° CoIobrated with sales and marketing departments to suppor business objectives and client acquisition.
° Created strategic and tactic a! sales initiatives for
forward planning to meet key objectives.
° Conducted cold- calls to prospect external lead
source and advance safes process.

Education

Jun 2013
Jul 2016
B.com in Sanskar college
DAVV
Jun 2001
Jun 2013
Higher secondary in National public school

Quote

Strive not to be a success, but rather to be of value - Albert Einstein

Hobbies & Interests

  • Watching movies
  • LISTENING TO SONGS

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with Shrey