Shivangi Sharma

Learning and Development specialist with 4+ years of experience with a strong background in Learning Management Systems (LMS) .Proven expertise in designing , implementing, and managing LMS platforms to enhance learning and initiatives.Skilled in analyzing user needs, developing content  and providing technical support to ensure optimal utilization of LMS resources .Expertise in handling the clients of EMEA and APAC Region. Adapt at collaborating with cross-functional teams and delivering exceptional results in fast-paced environments.Monitor employee and manager feedback results and build or continuously update training material to support our business goals.Collect feedback from employees and make necessary curriculum updartes and improvements.Managing relationship with external training providers.Amend and revise training program as necessary.Create and maintain training materials , guides, schedules, checklists ,training records,SLA etc.Learning and development (L&D)specialist with past few years of experience in LMS.Understanding of SCORM and proven ability to generate SCORM compliant content.Managing and Coordinating learning and development activities .Supporting the Learning Management System (LMS) activities including reports ,updates and data export/import.Test user settings , profiles , security roles, course functionality in learning management system.Schedules , assign , and track courses and assignments (Standard/Dynamic) for employee mandatory trainings. For Unilever created the Courses and Materials Relates to Pharmacy like , The causes and effects of cholera among children .  2) Investigation of the Social Economic Impact and Consequences of Chronic Diseases. 3) Production of Mosquites Repellants Insecticides.

Key Skills

LMS Cornerstone and Salesforce
Online Training Experience
Reports And Dashboards
Course Testing , Course Creating
Documentation and Time Management Skills
E-Learning,Project Implementation and Training Delivery
Powerpoint,Excel,Outlook,MsTeams
Learning And Development
Instructor led Training
Hosting Sessions
Ordering And Scheduling
GXP Tool

Professional Experience

Dec 2019
Nov 2023
Senior Training Coordinator
NIIT Limited Gurgaon, IN
Key Responsibilities:::
  • I am expert in tool Cornerstone and Salesforce as an admin to create Sessions ,Courses, Vedios, Material , Curriculum and many more customized requests as per the clients .
  • Working under Unilever(across the globe) to create email templates reports, dashboards and rule based workflows. 
  • Manage Training records,Training Assignmnets,Publishing the content.
  • Ensure to provide the smooth delivery of the sessions/Trainings within agreed SLA.
  • Hosting sessions for APAC and EMEA Region .
  • Collaborated with stakeholders to define the document LMS requirements , ensuring alignment with organizational goals and learning objectives.
  • Assist with the development and implementation of customized training of the leadership and management development.
  • Connect with stakeholders to understand the requirements and maintain the request as per the Clients .
  • Designed and Developed engaging e-learning content ,including interactive modules, quizzes,  assessments  , using industry-standard authoring tools.
  • Upload the SCORM and test the courses on Pilot environment and share the feedback with the client to ensure the better end user experience .
  • Setup the assignment(Standard/Dynamic) with the role or custom group.
  •  Create and update the Curriculum as per the requirements .


Aug 2018
Nov 2019
Training Specialist
Reliance Industries Ltd Noida, IN
Key  Responsibilities ::
  • Handled both International and Domestic Customers of Jio and achieved the highest customer satisfaction ratio .
  • Provide Technical support and services to Examity / Zomato Customers .
  • Maintain the SLA,KPI and workflow.

Education

Jun 2013
Jul 2017
BTech in IEC University
IEC University

Hobbies & Interests

  • Exploring new things
  • Reading Articles
  • Surfing On Internet
  • Exploring new technologies

Languages

English
(Native)
Hindi
(Native)

Get in touch with Shivangi