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Shivangi Pandit

ZOMATO- All INDIA (June 10 2022 - Nov 6 2022)ROLE-DP Inbound Executive Promptly and methodically responded to Delivery partners queries.Applies computer skills to navigate multiple tabs, windows and systems.Easily empathizes and remains patient with difficult callers.Fields an average of 200 daily calls to help resolve delivery partner,customer and merchant issues.Proficiently and professionally responded to customer and merchant questions pertaining to food availability,convincing to accept replacement, price, products and services, procedures and policy.BUSINESS DEVELOPMENTResearched about business opportunities and  information on new markets.Researched about the needs of Employees,Admin and Customer in an Organisation.Main Role-Researched and analyzed data

Key Skills

Scheduling and organizational skills
Listening Skills
Problem resolution
Time Management
Empathy
Data Entry
Teamwork
Leadership.

Internship

Dec 2021
Apr 2022
Internship
NMR Vadodara, IN
NMR Infotech Private Limited design and develop web and mobile applications for the clients worldwide.
Delivered services as web developer, designer, researching and analysis, selected as project manager.

Education

Dec 2022
Apr 2024
Post Graduation in Data Analytics For Business in ST. Clair
Jul 2018
May 2022
Bachelor in Information Technology in Saffrony Institute Of Technology

Languages

Hindi
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English
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Gujarati,
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Punjabi
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Get in touch with Shivangi