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Saikat Howlader

Seeking a challenging career in the field of Human resources management, where I can utilize my knowledge and skills, and become a part of the company`s growth.

Key Skills

Interpersonal skills
Communication Skills
Office Technology Systems
Project management
Creating A High Performance Culture
Analytical Skills

Professional Experience

Dec 2020
Aug 2021
Call Centre Executive cum Trainer
Matrix Ideal Sdn Bhd Puchong, Selangor, MY
matrix ideal Sdn bhd is Malaysia’s leading mobile app developer that focuses on mobile and web-based applications. We are especially passionate in the area of creating a beautiful experience for the end user. What makes us great is the ability to understand our client’s business challenges and pain points to provide working functional solutions to the problem. We do sincerely care about the success of the mobile and web applications, so there’s no such thing that’s too complex for us to solve!
  •  Reach and consistently exceed revenue quotas through promoting products and services during recurring calls. 
  •  Consult with external parties to resolve deviations and create effective solutions. 
  •  Answer customer inquiries about products, services and company information. 
  •  Retain customers, drive loyalty,  and improve sales.
Aug 2020
Dec 2020
Intern (Operations Department)
Matrix Ideal Sdn Bhd Puchong, Selangor, MY
matrix ideal Sdn bhd is Malaysia’s leading mobile app developer that focuses on mobile and web-based applications. We are especially passionate in the area of creating a beautiful experience for the end user. What makes us great is the ability to understand our client’s business challenges and pain points to provide working functional solutions to the problem. We do sincerely care about the success of the mobile and web applications, so there’s no such thing that’s too complex for us to solve!
 Assisted with administration and operations of the HR department for fast-paced merchant business. Helped interview and onboard 3 new employees.
 Answered employee inquiries surrounding coverage and benefits of health plan, eliminating 3 hours of extra work in the HR department each week.
Feb 2013
Jan 2016
Entry Level Human Resources Professional
Dakota Relations New York Mills, US
  • Lead the recruitment process with organization and passion. 
  • Informed employees on benefits, and managed safety and wellness programs. 
  • Brainstormed and initiated programs that impacted the company in positive ways. 
  • Handled employee complaints, concerns, and personal matters with confidentiality and professionalism. 
  • Aimed to create a motivational company culture where employees remained happy and satisfied. 

Education

Apr 2022
Jan 2024
MSc in Global Human Resource Management in
University of Portsmouth
Jan 2017
Mar 2021
BBA with Honors in Human Resource Management in
Universiti Pendidikan Sultan Idris
Jun 2012
Aug 2014
HSC (Higher Secondary Certificate) in Birshreshtha Noor Mohammad Public College
Dec 2010
May 2012
SSC (Secondary School Certificate) in Parzowar Kalindi High School
Feb 2005
Jun 2008
High School Diploma in Dover High School

Achievements

2021
Assessed the training needs of the employee
  •  Designed call centre training courses and materials to meet the training needs of the company.
  •  Developed and implemented an incentive program for EA (External affairs) staff.
  •  Assisted in EA department employee hiring and firing process.
  •  Conducted new EA team employee orientation.

Quote

Your time is limited, so don’t waste it living someone else’s life. Don’t be trapped by dogma.

Steve Jobs

Hobbies & Interests

  • Gardening
  • Outdoor Sports
  • Reading
  • Writing
  • Sky Diving
  • Traveling

Languages

English
(Fluent)
Bangla
(Native)
Hindi
(Basic)

Career Aspiration

Within 3 years, I would like to be in a challenging Human Resource Manager position with a reputable company that will allow the use and growth of administrative skills, interpersonal skills and career advancement.

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