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Ram Kishan Singh

An experienced Assistant Manager with experience in Leading, Mentoring, Growing, Coaching & Setting up a new team along with having strong experience on processes across Financial Crime Threat Management like Transaction Monitoring, WLM, CDD, Enhanced Customer Due Diligence (ECDD), CEM (Child Exploitation Material), Legal Notices, PEP Screening, Sanctions Check, Media Monitoring, Extremism Alerts, SUAR (Suspicious Unusual Activity Reports), KYC and submitting SMR (Suspicious Matter Report) to regulator. Proficient in multiple applications like NetReveal, World Check. Also experienced with Audit of Compliance Policy & Procedures (AML, Sanctions, KYC, TMS, Process Management, Reporting and Risk Assessment) & related functions like suggesting process improvement ideas, fixing loopholes to meet regulators expectations and safeguard organisations, related customers and staff interests. 

Key Skills

Financial Crime Threat Management
Influencing & Motivation Techniques
Reporting & Communication
Presentations & Public Speaking
Audit of Compliance policy & procedures
Risk Assessments
Transaction Monitoring, KYC, Sanctions, CDD, EDD
Team Management
Issue Management
Preserving And Enhancing A Firm's Reputation
Training, Coaching & Mentoring

Professional Experience

Jul 2024
Present
Assistant Manager
London Stock Exchange Group Bengaluru, IN

  •  Led a team comprising 7 full-time equivalents (FTEs). Oversaw their daily performance, ensuring compliance with Service Level Agreement (SLA) expectations regarding productivity and quality.
  • Conducted Risk Assessments across various business units within the organization to ensure full compliance with regulatory expectations.
  • Executed Design Effectiveness Assessments and Operational Effectiveness Testing, identifying Areas for Improvement. Assisted in addressing process gaps and enhancing the overall financial crime resilience of a business area.
  • Carried out Transaction Monitoring and prepared Suspicious Activity Reports (SAR) to maintain the safety of the business.
  • Collaborated with multiple teams, business units, and stakeholders to guarantee accurate risk assessment outcomes, subsequently focusing on process enhancements and monitoring the resolution of identified gaps.
  • Performed Issue Management tasks, which involved tracking all open issues within the organization to ensure appropriate actions are taken to resolve each issue.
  • Facilitated regular one-on-one meetings, team discussions, and performance evaluations.
  • Conducted interviews for new hires. Provided training, coaching, and mentorship to team members on various inquiries, cross-skilling, and effectively managing complex cases.
  • Recognized on several occasions for my commitment and effective performance. 
 
Aug 2022
Apr 2024
Assistant Manager
Grant Thornton Bangalore Urban, IN
  • Led a team of 7 FTE's. Managed their daily performance, ensuring adherence to SLA expectations in terms of productivity & quality.
  • Conducted regular one to ones, team meetings and performance reviews.
  • Conducted new hire interview. Trained, coached & mentored team-mates on various doubts, cross skilling & in handling complex cases efficiently.
  • Helped transition AML Audit process to Bangalore office with excellent stakeholder management and capacity building.
  • Part of client calls, weekly meetings with clients & stakeholders, preparation of kick off decks, project management, preparation of audit report etc.
  • Worked as manager's back-up and conducted new joiner trainings, cross skilling and upskilling of resources. 
  • Prepared & presented multiple reports and presentations across Project Management, Team Capability deck, Training deck, Leave Management, Staff Hour Management and Performance Management.
  • Good understanding of AML laws as required by FATF, AUSTRAC, OFAC and FFIEC guidelines.
  • Worked on multiple complex projects along with handling team management activities.
  • Utilised my in depth knowledge on KYC, TM, Sanctions & NetReveal, World Check & Open Source to conduct various investigations. 
  • Suggested multiple process improvement ideas and implementation of efficient process in place to avoid any compliance breach.
  • Won the first award from the AML team for outstanding perfomance.
Apr 2021
Aug 2022
Lead - RBG AML
Mashreq Global Services Pvt Ltd Bangalore Urban, IN
  • Processed complex transaction monitoring cases to determine no fraudulent transactions are conducted.
  • Processed cases adding customers into Monitoring, Blacklist, Exiting Customers and De-Identifying PEP matches.
  • Reviewed large data of high turnover companies transactions and accounts to ensure Mashreq remains AML compliant.
  • Escalated cases having money laundering risks to regulator for timely intervention.
  • Recommended retaining or exiting of customers to meet company risk appetite.
  • Trained, coached, mentored team-mates on various doubts, cross skilling & in handling complex cases efficiently.
  • In charge of daily and weekly batch work allocations between Bangalore and Dubai hubs. 
  • Fully proficient using applications like NetReveal, World Check, Open source tools. 
  • Collaborated efficiently and implemented integration across multiple Mashreq excellence centers.
  • Co-managed the team of 7 along with team manager.
  • Prepared & presented multiple reports like Team productivity, Team Quality, Training Plan, Leave Management, Team Huddles, Performance Review to senior management & stakeholders. 
  • Have been a consistent performer with impeccable Quality & Productivity scores and awarded for the same.
 
Oct 2015
Mar 2021
AML Operations Officer
ANZ - Australia and New Zealand bank Bangalore Urban, IN
  • Worked efficiently across Financial Crime Threat Management processes like TMS (Transaction Monitoring System), WLM (Watchlist Management), CDD (Customer Due Diligence), Enhanced Due Diligence (ECDD), CEM (Child Exploitation Material), Legal Notices, PEP Screening, Sanctions Check, Media Monitoring, Extremism Alerts, SUAR (Suspicious Unusual Activity Reports), OCDD (On-going Due Diligence), KYC (Know Your Customer) and Submitting SMR (Suspicious Matter Report) to the regulator.
  • Processed cases adding customers into Monitoring, Blacklist, Exiting Customers and De-Identifying PEP matches.
  • Performed quality check for cases processed by peers and verifying the decisions made, adding controls, articulating my reviews and further assigning the cases to MLRO for appropriate actions.
  • Proficiency in applications such as: World-Check, NetReveal, Outlook, ASW, Wirehouse, IB Star, Bankers Desktop, IKNOW, Visuals and CAP.
  • Identifying key risks and red flags to ensure banks, shareholders, customers and communities' interests are safeguarded.
  • Review of ANZ customers against world check match to Identify or De-identify [Crime & Terrorism Alerts].
  • Filtering payments to ensure no Sanctions violations are made.
  • Training peers on process updates and queries. 
  • An overall knowledge of processes across Financial Crime Threat Management.
  • In charge of daily and weekly batch work allocations between Bangalore and Manila hubs.
  • Have been a consistent performer with impeccable Quality & Productivity scores.
  • Backup to my team leader conducting Team Huddles, Queue Management, Escalation and RCA along with preparing and presenting reports and attending meetings.
  • Have been awarded & appreciated for my dedication, productivity and quality of work.
  • Suggested and helped implement multiple process improvement ideas.

Sep 2014
Oct 2015
Invoice Payments
ANZ - Australia and New Zealand bank Bangalore Urban, IN
  • Verifying and Investigating Invoice details, Vendor details and Customer details to ensure accurate processing and avoiding any incorrect and fraudulent transactions. 
  • Displayed initiative in putting forward suggestions for improvement of process; took complete ownership of work assigned. 
  • Assisted in successful implementation of Automation projects.
  • Trained and Assisted teammates along with my BAU deliverables. 

Education

May 2016
Nov 2020
Master of Commerce (Finance) in Karnataka college of management and science
Bangalore University
May 2011
Jul 2014
Bachelor of Commerce (Accounts and Finance) in Indo Asian academy
Bangalore University
Apr 2009
May 2011
Pre University Course in St Joseph Indian Composite PU College
Bangalore University
May 2005
Jul 2009
Secondary School Leaving Certificate in Mother Mary English School

Certifications

2020
Advanced anti corruption: prevention of corruption
UNODC (United Nations Office on Drugs and Crime)
2024
ACAMS Certified
ACAMS

Achievements

Star Performer
Awarded on multiple occasions for consistently delivering ICARE values along with impeccable Quality and Productivity scores and also taking extra responsibilities.
Spot Awards
Awarded on multiple occasions for training and providing SME support to teammates (new joiners and existing staff alike) while collaborating with teams across departments and conducting detailed analysis providing value add outcomes. 
2023
Applause Award
First awardee in the team, i was appreciated for my client management, process management, team management and efficient transition of AML audit process.

Hobbies & Interests

  • Cricket
  • Public speaking
  • Poetry Writing
  • Organising Events
  • Fun Crew Member

Languages

English
(Fluent)
Kannada
(Fluent)
Hindi
(Fluent)
Bhojpuri
(Native)
Tamil
(Basic)

Career Aspiration

I see myself as a people leader motivating, helping and guiding my team to grow professionally while also learning everything that I come across and acquiring new skillsets. I will also continue supporting anybody that needs help to stay in right mental state and stay motivated.

Get in touch with Ram Kishan