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Rajat Bhandari

•  Energetic Customer Service Representative with good skills and  experience resolving complex customer inquiries.  Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. 

Key Skills

Fluent in English
Proficient in Microsoft Office and Microsoft Excel
Outbound/Inbound calling
Active listening
Problem-Solving

Professional Experience

Apr 2022
Oct 2023
Customer Service Representative
E-careers Noida, IN
  •  Resolved 100+ weekly International customer inquiries via phone and email, consistently exceeding targets.
  • Resolved customer complaints and issues in a timely and professional manner.
  • Maintained accurate customer records and updated database.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated effectively with colleagues and superiors.
Feb 2021
Jan 2022
Customer Service Representative
Tech Mahindra Gurgaon, IN
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  •  Proposed more efficient call script to reduce average customer handling time, which was well- received and implemented by management
  •  Achieved 90% average customer satisfaction rating to date, surpassing team goal.

Education

May 2017
Jul 2020
B.com in Amtul's public school
Dyal singh college

Hobbies & Interests

  • Reading
  • Writing

Languages

Hindu
(Native)
English
(Fluent)

Get in touch with Rajat