I'm having an experience of 3.5 years of experience in bpo sector. I have worked 2.5 years as a customer care executive, and currently working as a supervisor since last 1  year. Accomplished  Supervisor with a strong history of key contributions to key projects. Excellent team leader, coordinator and planner. 

Key Skills

Customer Experience
Active listening
Answering Customer Questions
Supervision
Team handling

Professional Experience

Sep 2019
Present
Supervisor
Drishna Infotech Kolkata, IN
Drishna Infotech is a complete BPO offering both onshore & offshore outsourcing, focusing on inbound & outbound call services, & data processing services, back office outsourcing services and business process outsourcing services as per the clients requirement.
I worked as a. Booking agent where During my time working the Australian shift, I played a crucial role in facilitating appointments for a government initiative, ensuring citizens had access to essential services. My dedication and exceptional performance led to my well-deserved promotion as a supervisor within the same department.

Education

Jun 2016
Sep 2018
Diploma in electrical engineering in Asansol Polytechnic
West Bengal State Council of Technical Education

Languages

English
(Native)
Hindi
(Native)

Get in touch with Prashant