Prajjwal Pandey Online Resume

Aug 2023

Present

Operations Specialist

Stripe Bengaluru, IN

Stripe is a leading global technology company specializing in online payment processing and financial technology services.

Enrollment and Tax Filing: Lead seamless user enrollments through TaxJar. Manage and execute US Sales Tax filings diligently on a regular basis, overseeing submissions for over 12 states in the US.

Collaboration and Team Synergy: Facilitate a culture of collaboration within the team. Contribute actively to building a new team, shaping an environment that fosters positive operational culture. Collaborate with global operations specialists and business process owners to efficiently run critical workflows.

User Issue Resolution: Efficiently troubleshoot and resolve external user issues, ensuring a positive customer experience through exemplary support.

Process Analysis and Improvement: Analyze existing processes to pinpoint inefficiencies and bottlenecks. Implement changes to streamline workflows and optimize operational efficiency.

Collaboration with Stripe Teams: Collaborate closely with various Stripe teams to enhance product offerings. Contribute to crafting clear and compelling messaging for new products and features.

Insights and Impact: Gain unique insights into the operations of numerous businesses on Stripe. Play a pivotal role in shaping the organization's future through substantial contributions to its growth and development.

Learning Opportunity: Embark on a comprehensive learning journey into Stripe's operations. Contribute to the establishment of a new team and influence the operational culture at Stripe.

Jan 2023

Jun 2023

Customer Operations Specialist

Papaya Global Bengaluru, IN

Papaya Global is an end-to-end people and payroll management solution for global enterprises.

Creating dashboard for newly onboarded clients and projects.
Inviting workers on our platform to enroll themselves for their Payroll Management.
Troubleshooting
Updating Cost Plan and Payment Variables of new and existing employees.
Generating marketing emails through Hubspot for new project or clients.
Updating Information on Salesforce and using existing information to create dashboard on our Papaya Platform.
Account management of different organisations like Agoda, Branch, CSS, and Procolz for EOR & Payroll projects.
Handling daliy meetings with all the internal teams like Finance, Customer Success and Implementation team.

Jan 2022

Feb 2023

Senior Product Compliance Associate

Amazon Bengaluru, IN

Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, & digital streaming.

Worked with the SERP Team and Contributed towards a safe and Trustable place for Seller and customers.
Worked as a Product Risk Management Associate to eliminate Payment and fraud related Risk
Audited various products on daily basis.
Trained new people for different process which I have worked for.
Documentation on different project and provided training to my team for and update.
Managed Top Tier seller account and compliance update to the sellers like Puma, Samsung and OnePlus and also helped sellers in troubleshooting and Compliance Updated

Aug 2020

Feb 2022

Operations Representative

Concentrix (Google Playstore) Bengaluru, IN

IT Service Management Organization

Reviewed apps on Playstore to maintain compliant and User friendly environment for the users.
Supported the team in terms of training and proactively participated in many projects and Delivered a positive outcome.
Daily meetings with Developers and updating them about the compliance check and Risk Management.
Account Management of Various developers Like Netflix, Prime Videos, Tiktok, and Moj app.

Prajjwal Pandey