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Pooja Yadav

Detail -oriented and analytical product associate with a strong foundation in product lifecycle management, Market research, and cross functional collaboration. Skilled in gathering customer insights, analysing data, and supporting product development to align with business goals. Experienced in working with product managers and team to deliver user centric solutions on time and within scope 

Key Skills

Microsoft Excel
Microsoft Office
Content Management

Professional Experience

Dec 2022
Jun 2025
Process Associate
Genpact Hyderabad, IN
* Reviewed and analysed user generated content to ensure compliance with community guidelines, legal regulations, and platform policies 
* Collaborated with cross functional teams (trust and safety, legal, policy) to escalate high risk content and contribute to policy improvements
Mar 2021
Nov 2022
Executive Assistant
24-7 intouch private limited Hyderabad, IN
Managed a demanding queue of concurrent user chats (6-8 chats simultaneously) in a fast paced environment, consistently exceeding the target SLA for initial response time 
* Resolved an average of 75-80 user inquires per day via chat, achieving 90% of First Call Resolution rate for technical and general support issues 
Sep 2019
Mar 2021
Customer Service Executive
Quess Corp Limited Hyderabad, IN
* composed and managed professional email correspondence with clients, vendors, and internal stakeholders to ensure timely and clear communication 
* Maintained organized inboxes and responded promptly to inquires, demonstrating professionalism and attention to detail 




Education

Jun 2017
Jul 2019
Bcom computer in Dewan bahadur degree college
Osmania University
Jun 2014
Jun 2016
Intermediate in Maharishi veda vignan college for women
Osmania University
Jun 2000
May 2014
Ssc in Vijay mary high school
Osmania University

Certifications

2024
Best employee award quarter
Genpact
2023
3 RnR's reward and recognition
24-7 intouch

Quote

"Be sure to put your feet in the right place, then stand firm"

Abraham Lincoln

Hobbies & Interests

  • Cooking
  • Traveling
  • Listening songs

Languages

English
(Fluent)
Telugu
(Basic)
HINDI
(Native)

Career Aspiration

Over 3 years i would love to take advantage of every opportunity company will give me to gain knowledge through the external and internal training programs

Get in touch with Pooja