Payal Sharma

A creative mindset – and the ability to approach a problem creatively to ensure quality standards are maintained while keeping the team motivated.

Key Skills

Leading Teams
Managing Quality
Program Performance & Quality Metrics
Answering Customer Questions
Analytical Skills
Identifying Customer Requirements
Maintaining Internal Auditing Standards
Interviewing
Establishing Rapport With Clients
Managing A Client Engagement

Professional Experience

May 2011
Present
Quality Assurance Specialist
FIS GLOBAL Business Solutions Gurugram, IN
FIS is an American Fortune 500 company which offers a wide range of financial products and services.
Joined the organisation as a Sr Customer care executive taking care of one of their B2B captive business named ChexSystems later moved on work for their more complex sub departments taking care of B2C. Gained experience in Data entry, Processing , Investigation,Disputes and Phones.  After 3 years of working for 7+ departments for the same process, got promoted as a Sr. Quality executive. While working at this position for 4 years gaining knowledge in through cross skilling for 4 processes, was promoted to be a Compliance Specialist. After a year, was promoted for an equivalent position as an Assistant Manager Quality. Currently working at the same position which requires analytical skill and insightful knowledge on the crucial areas of Team Handling and Quality management. Fairly well-versed in the work, strategies, and procedures of Corporate framework.
Apr 2008
Dec 2010
Customer Service Executive
Vcustomer India Pvt Ltd New Delhi, IN
Vcustomer has 10+ years history of delivering innovative solutions and services to consumer focused companies globally.
Worked as part of their Operations Team for Target corporation. One of the best companies to work with.  Taking care of Consumer Debit Accounts. 

Education

Mar 2006
Jul 2021
Higher Secondary in Modern Public School
CBSE

Quote

Never regret the things that once made you smile.

Mark Twain

Hobbies & Interests

  • Clubbing
  • Cooking
  • Dancing
  • Meditation

Languages

English
(Fluent)
Bengali
(Native)
Hindi
(Native)

Career Aspiration

I am driven to be the best at what I do and I want to work somewhere where I’ll have opportunities to develop my skills, take on interesting projects, and work with people I can really learn from. I am excited to take up managerial responsibilities in coming years.

Get in touch with Payal