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Noor Ali

Experienced Lead associate who exhibits excellent communication and Interpersonal skills. Well experienced in dealing with the clients of US/UK and AU, A quick learner with proven ability to rapidly gain the product knowledge, Masters the travel softwares such as Amadeus and Sabre (GDS), Self motivated who takes pleasure in taking initiatives to bring the change, Habit of multi-task while maintaining the deadlines.

Key Skills

Client Services
Sales Metrics & KPI
Microsoft excel
Masters the Travel tools (Amadeus, Sabre)

Professional Experience

Jan 2022
Present
Lead associate
IGT Solutions Gurgaon, IN
Expedia Process
1. Handling escalations for sold packages.
2. Retaining the customer to stick with Expedia 
3. Helping associates for process related query 
4. Solving complex queries
5. Attending supervisor calls
6. Meeting the sales target

Achievements:
1. 2nd Top performer in the team of 33
2. Remarkable decrease in DSAT (Client dissatisfaction) from 30-40% to 15-25%.

Oct 2020
Feb 2022
Sales Associate
IGT Solutions Gurgaon, IN
Expedia Process
1. Universal trained agent in Expedia process
2. Selling holiday packages
3. Dealing with the clients across the globe especially US
4. Servicing clients for sold packages
5. Deals with Lodging and Non-Lodging reservations
6. Well trained on travel tools such as Amadeus/Sabre.

Achievements:
1. Significance increase in CSAT (Client Satisfaction), Maximum achieved score 94%.
2. Achieved the highest quality score of 9 out of 10, twice in the team.
3. Constantly met the target.


Sep 2019
Nov 2020
Sales Associate
Teleperformance Gurgaon, IN
American Express Process
  1. Selling American Express product to premium card members
  2. Convincing clients to buy the product
  3. Maintained performance in high pressure situation.
  4. Top performer in sales

Achievements: 
1. Awarded with best promising talent, Held at Taj Hotel, Gurgaon
2. Achieved the monthly target within 20-25 days
3. Retained more than 40-50% clients 


Education

Aug 2019
Sep 2022
Bachelor of Arts(English) in
University of Delhi

Languages

English
(Native)
Hindi
(Native)

Get in touch with Noor