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Nikhil Kumar

Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communications skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining  service, accountability and training for fast-paced environments. Open to all  new challenges.

Key Skills

Flexibility
Customer Experience Management
Online browsing
Patience

Professional Experience

Jul 2022
Present
Contact center Operations Executive
Avis India Mobility solutions Pvt. Ltd. Gurgaon, IN
  • Handling customer email with respect to their query, request or complaint.
  • Creating car reservation for customer.
  • Taking care of operations to make sure that guest get a proper service on time without failure.
  • Help customer to create booking online for national and international car rental.
  • Handling international process and providing the rates for out of India bookings.
Apr 2021
Jun 2022
Customer Service Specialist
EYEMYEYE PVT. LTD. Gurgaon, IN
Optical Industry
  • Escalation handling.
  • Help customer with respect to their query, request or complaint over email and calls.
  • Confirmation and cancellation of an order.
  • Providing information to the customer about product to increase the sale.
Jul 2018
Apr 2021
Customer Service Executive
Coolwinks Technologies Pvt. Ltd. Gurgaon, IN
Optical Industry
  • Responsible for receiving incoming calls of customers.
  • Confirmation and cancellation of an order.
  • Making outbound calls to the customer for confirmation and information of an order.
  • Listen to customer request, complaint and query and provide the first call resolution for better customer experience.

Education

Jun 2017
Aug 2022
Bachelor of Arts in IGNOU
IGNOU
Apr 2013
Jun 2015
10+2 in
BSEB Board

Hobbies & Interests

  • Listening Music
  • Riding Bikes
  • Reading stories

Languages

English
(Fluent)
Hindi
(Native)

Get in touch with Nikhil