May 2025
Present
Lead: Resourcing and Operations
Deloitte: EMEA Tax Technology
Hyderabad, IN
- Global Deployment Leader: Lead for resourcing and service delivery for EMEA Tax ERP: 600+ practitioners in India & 500+ across 9 countries. Leading a group of RM managers & specialists
- Stakeholder management & governance: Lead staffing governance with Tax leadership, engagement leads, HR & Talent. Resolved supply/demand gaps with data-backed recommendations. Delivered monthly leadership reviews.
- Global Deployment: Championed Deloitte's borderless, skill-based deployment model which helped in improving utilization by 23%.
- Compliance & risk controls: Ensured compliance with independence, conflicts, licensing/credentials, and labor strategy controls. Created a process to ensure confidentiality while staffing resources on competitor client engagements which helped in data privacy and protection of key information.
- Talent pipeline & recruiting input: Shaped talent pipeline inputs related to experienced hires, campus hires, busy season resourcing & borrowed resources. Created mitigation plans for skill shortages.
- People strategy & workforce planning: Decide on the mix of onshore & offshore resources. Standardized role definitions & capacity models based on revenue plans and planning for potential variance of hours on client engagements.
- Support to the Tax operations: Leading the team in the execution of deployment services with a focus on operational efficiency and process excellence.
- Leadership review: Partner with business leaders through monthly reviews to assess performance and strategic priorities, identify deployment opportunities aligned to business goals, and proactively escalate sensitive or high-risk deployment matters for leadership action.
- Workforce strategy: Determine the optimal mix of onshore and offshore professionals for each project, and standardize role definitions and capacity models aligned with revenue plans.
- Skill-set Matrix: Designed a dashboard to identify the key skills of our practitioners in the Tax Business. Instrumental in defining a process for faster decision making for the critical needs across functional units.
- Utilization: Drive utilization, monitor bench health, and partner with leaders on corrective actions by rebalancing workloads, accelerating onboarding, adjusting the hiring mix, and managing excess capacity.
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