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Nancy Rivers

 Dynamic professional with expertise and career history in managing human resources operations. Experienced in partnering with management to optimize recruiting and staffing, drive performance management, manage benefits administration, and enhance employee relations. Skilled at communicating at all levels and across internal departments of organizations, including executive management, managers, and employees. Possesses strong professional attributes in communication, organization, and interpersonal skills. 

Key Skills

Compenstion
Change Management
Talent Aqusition
Leave Management
HR Systems Databases
People Management Qualified
Employee Relations

Professional Experience

Mar 2024
Feb 2025
Employee Relations Consultant III
MUSC Health Orangeburg, US
 Human Resources Employee Relations III for MUSC-Health, which advises both employees and management regarding employee relations policies, procedures, and documentation; researches, identifies, and analyzes specific employee relations concerns and makes appropriate recommendations to client management. Assists in resolving difficulties and conflicts between supervisors and employees, including performance issues, employee concerns about job conditions, discrimination, and harassment complaints. Promotes proactive and positive employee relations practices across the organization to drive engagement and minimize risk.

 Lead and manage employee relations initiatives to ensure a positive workplace environment and adherence to company policies.  

Conduct thorough investigations into employee complaints and grievances, providing recommendations and resolutions to management, using the Just Culture Standards.

Collaborate with HR and legal teams to ensure compliance with labor regulations and MUSC standards. Effectively manage all leave processes, i.e., FMLA, LOA, ADA, Workers Compensation, PPL, STD, LTD.

  Develop and deliver training programs to enhance management's understanding of best practices in employee relations. Implement employee engagement strategies, conducting surveys and focus groups to gather feedback and drive improvements.

 Change Agent and champion for improvements, and able to measure outcomes. Responsive and timely in decision-making. 

Analyze trends in employee relations issues and provide data-driven insights to senior management for informed decision-making. 

Serve as Co-Chair for Workplace Violence Committee. Serve as a member of the MUSC Health Orangeburg Employee Engagement Team. 
Jun 2022
Mar 2024
HRBP
MUSC Health Orangeburg, US
 Human Resource Business Partner for MUSC-Health and MCP with expertise and career history in managing human resources operations. Experienced in partnering with management to provide solid business acumen in employee relations, advising on policy interpretations, and leave process execution etc. Provides strategic communication skills at all levels and across internal departments of organizations, including applicable senior management, managers, and care team members.

  •  Consults, counsels, and influences operational leaders in complex Human Resources issues. Anticipates human resources-related and compensation needs. 

  • Manages and resolves complex employee relations issues, conducts effective, objective, and thorough investigations. 

  • Manage data and processes in Workday, PeopleSoft, and Kronos HRIS systems

  •  Able to write corrective action documents effectively and manage the dispute resolution process. 

  • Process unemployment claims by researching to justify separations to avoid costs.

  •  Appeals cases and participate in hearings when necessary. 

  • Considered a change agent for improvements and able to measure outcomes. Demonstrates ability to make timely decisions.
Sep 2021
May 2022
HR Manager
Alpha Genesis Yemassee SC, US
 Manage human resources for the research facility of non-human primates. Established human resources programs for recruitment, candidate interviewing, new employee orientation (beginning to end), training, and employee testing. Process payroll using ADP-Workforce for 190 associates, enter time into payroll system, and conduct workers' compensation audits & etc. Advise managers on candidate selection, conduct exit interviews, and make recommendations on employment changes. 

  • Facilitate and conduct a bi-annual TB clinic for all personnel 

  • Audit and compile employee reports and applicable data 
Aug 2019
May 2021
HR Generalist
Freudenberg- NOK Sealing Technologies Bamberg, US
 Oversee human resources support and operations for a leading producer of elastomeric and sealing products such as oil seals, fluid power products, O-rings, special sealing products, gaskets, boots, integrated molded components, and thermoplastic seals for multiple industries. 

Drive the implementation of industry best practices and policies in collaboration with the Human Resource Manager. Align operations with company culture by enhancing employee engagement and promoting corporate values. Manage employee relations and engagement, administer employee benefits, facilitate employee communications throughout the entire company, and drive change management.

Resolve employee issues by acting as an impartial advocate and coaching employees on employee relations issues. Create and post job postings, source and screen job candidates, conduct candidate interviews, perform reference and background checks, and prepare employment offer letters. Process weekly and monthly payroll through the ADP Workforce system for South Carolina and Texas locations. 

  • Orchestrated bio-metric screening during the pandemic with a 36% employee participation rate. 

  • Enhanced employee satisfaction and performance by serving as the company's Wellness Coach. 

  • Supported multiple ongoing human resources projects and initiatives such as performance reviews, salary planning, health and safety, marketing talent pool, employee rotation programs, talent management, and employee mentoring. 
Mar 2018
Jul 2019
HR Manager II
SCETV Columbia, South Carolina, US
 Directed human resources for the State of South Carolina public educational broadcast network. Enhanced employee relations, made recommendations on improvements to HR policies and procedures, prepared and submitted reports required by laws and regulations, and interfaced with legal counsel on legal issues. Held responsibility for creating job classifications and compensation programs and maintaining job descriptions. Ensured recruiting compliance with EEOC standards. Performed hiring and employment separation actions, administered employee benefit and retirement programs, performed leave management under FMLA and LWOP program, and ensured compliance with ADA, FLSA, and applicable employment and labor laws and regulations. Managed workers' compensation claims. Produced employee injury and OSHA reporting, monitored compliance with Affordable Care Act requirements, and prepared and submitted Accumulator and Reconciliation reports to the State of South Carolina Retirement System and State Health Plan. Conducted payroll reports and audits, and resolved payroll errors. 

  • Directed recruiting for management positions and filled three Senior Manager positions within less than six months. 

  • Updated and maintained the organization's HRIS system (SCEIS) and performance management system (PERFORMS). 
Feb 2015
Mar 2018
HR Manager
SC Department of Mental Health Orangeburg, SC, US
 Led human resources operations of the state's Department of Mental Health. Performed job classification and compensation analysis, managed recruitment, was responsible for timekeeping, administered payroll, and managed employee benefits programs for health, dental, retirement, supplemental benefits, and life insurance benefit programs. Maintained the SCEIS system by entering activities and transactions into the system. Delivered new hire orientations and onboarding, oversaw employee training, and conducted investigations of FLSA, EEOC, ADA, Title VII, FMLA, and workers' compensation claims. 

  • Drove the implementation of succession planning initiatives, marketing a robust clinician talent pool 
  • Served as a committee member of the Employee Relations Grievance Committee and Compliance Committee. 
Jul 2011
Feb 2015
Human Resources Manager
Allendale County Government Allendale, US
 Managed human resources for the county government. Established human resources programs for recruitment, candidate interviewing, new employee orientation, training, and employee testing. Processed payroll, entered time into payroll system, filed payroll taxes, and conducted workers compensation audits. Advised managers on candidate selection, conducted exit interviews, and made recommendations on employment changes. Updated job descriptions and requirements. Administered employee benefit programs, informed employees of and developed educational programs on employee benefit programs, and managed benefit claims. Recommended benefits programs to management, obtained bids from benefit program vendors, and awarded vendor contracts. Oversaw compliance with employment and labor laws and regulations such as FLSA, ADA, FMLA, and Title VII; conducted investigations of employee claims; and served as a representative at governmental hearings. Updated and maintained personnel records. 

 Saved over $13,000 in workers compensation insurance premiums by reclassifying employees.

  Served as back-up for the Risk Manager of workers compensation matters for the county government and the Office on Aging. 

Education

Jul 2013
Jul 2015
MA in
Webster University

Certifications

2024
SHRM-PMQ
SHRM
2016
Notary Public
SC Office of Secretary

Achievements

2016
HR (Talent Acquisition)
  Spearheaded a comprehensive recruitment strategy that resulted in a 35% reduction in time-to-fill for critical positions. Developed and implemented an employee referral program, increasing qualified candidate applications by 40%. Collaborated with  DMH department heads to understand staffing needs, leading to improved workforce alignment and a 20% increase in employee retention rates. Recognized for enhancing the candidate experience and achieving a 90% satisfaction rating from new hires.
 

Quote

" Be responsive on the front end, because it always costs more on the back end."

Nancy B. Rivers

Hobbies & Interests

  • Dancing
  • Reading books
  • Watching Documentaries

Languages

English
(Native)

Career Aspiration

HR professional seeking to leverage my expertise in talent acquisition and employee relations. Passionate about coaching and mentoring the next generation of human resources. Aligning my KSAs with business goals, nurturing talent, and promoting diversity and inclusion in the workplace.

Get in touch with Nancy