May 2024
Present
Customer Service Agent
MDS Collivery
Pretoria, ZA
Service & Operations Administrator
DP World Imperial Health Sciences
February 2025 Present
Responsibilities:
Manage and resolve telephonic and electronic client queries within agreed service level timelines.
Capture and update client and shipment information accurately on CRM and fleet tracking systems.
Coordinate freight sorting according to routes and ensure timely dispatch of drivers.
Compile short KPI performance reports and operational updates.
Monitor compliance with pharmaceutical distribution standards and internal controls.
Escalate operational or service issues to relevant departments for resolution.
Maintain accurate documentation and support audit requirements.
Ensure high levels of customer satisfaction in a regulated logistics environment.
DP World Imperial Health Sciences
February 2025 Present
Responsibilities:
Manage and resolve telephonic and electronic client queries within agreed service level timelines.
Capture and update client and shipment information accurately on CRM and fleet tracking systems.
Coordinate freight sorting according to routes and ensure timely dispatch of drivers.
Compile short KPI performance reports and operational updates.
Monitor compliance with pharmaceutical distribution standards and internal controls.
Escalate operational or service issues to relevant departments for resolution.
Maintain accurate documentation and support audit requirements.
Ensure high levels of customer satisfaction in a regulated logistics environment.
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