Message

Haitham Gomaa

Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote culture of collaboration and continuous improvement.

Key Skills

Training, Coaching & Mentoring
Customer service skills
Problem-solving
Financial Planing
Attention to details
Marketing

Professional Experience

Apr 2022
Present
Relationship Manager
Mashreq Bank Dubai, AE

  • Effectively sourcing and building new client portfolio.
  • Performed risk assessments and studied market trends. 
  • Reviewed credit applications, and processed them according to best practices. 
  • Adhered to bank policies and facilitated safe and protected transactions. 
Sep 2021
Mar 2022
Volunteer Ambassador
Expo 2020 Dubai, AE
  • Worked as a dedicated team member of the Expo 2020 team. 
  • Participated in managing many events. 
  • Provided visitors with pavilions information. 
  • Assisted Visitors with their queries and helped them enjoy their visit. 
  • Served more than 150 hours of volunteer work.
Aug 2019
Sep 2021
Privilege Relationship
Abu Dhabi Commercial Bank Dubai, AE
 
  • Worked to deliver the highest level of client service possible. 
  • Trained EX-UNB staff  to the new banking operating system during the merger between ADCB & UNB 
  • Managing 60 Million AED Portfolio / 300 Privilege Customers
  • Offering various products to customers to achieve highest portfolio diversification
  • responding to central bank/compliance queries & conducting field visits if required
 
Jul 2009
Aug 2019
Customer Service Manager
Union National Bank Dubai, AE
 
  • Training on customer service & sales techniques to the sales & service team, explaining them latest policies updates
  • Leading the officers team towards achieving the assigned targets
  • Opening new business channels to increase branch portfolio & achieve assigned target.
  • Contact person & portfolio manager for AlSafwa VIP customers
  • Responding to central bank investigations, governance relations & transaction monitoring
 
Oct 2008
Jul 2009
Priority Banking relationship Manager
Union National Bank Abu Dhabi, AE
 
Initiating a new department in terms of: 

  • training new joiners on bank approved proposal for the new department
  • Branch location & Ambiance 
  • Facilities & products proposition along with mystery shopping to competitors
 
Apr 2007
Oct 2008
Operations Manager
Barclays Bank Egypt Cairo, EG
 
  • conducting periodic training to branch staff to update them of the latest policies & new rules
  • Supervising the cash & operation team, monitor their daily work
  • Responsible for controlling the cash flow & the cash vault limit.
  • Random Snap check on the Cash Vault & security items.
  • Branch Manager Deputy & Branch Admin.
 

Education

Aug 2000
May 2004
Bachelor of Commerce in Modern Academy in Maadi

Certifications

Certified Anti Money Laundering Specialist
ACAMS - under process

Achievements

2008
Migration Team Member
 Retail representative in the Core banking system Implementation/Migration for Barclays Bank Egypt
 
  • Trained the bank staff including department heads to assist & adapt to the new banking operating system 
  • User Acceptance Testing & End to End process
  • Reconciliation team member during the data migration phase.
  • Technical Support, Conducted Branch visits during the go live phase
 
2010
Best Service Branch Award
 Awarded Best Service Branch Award (BSBA) Platinum category 2009-2010 - Union National Bank

Languages

English
(Fluent)
Arabic
(Native)

Career Aspiration

In the next 3 years, I want to enhance my career even more by fully utilize my training and skills, while making a significant contribution to the success of the company.

Get in touch with Haitham