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Syed Rizwan

With 5 years of experience as an Associate Team Lead, I excel in Customer Experience Management, Analytical Skills, Team Management, and Data Analytics. My expertise also includes Management by Objectives, Data Warehousing, and fostering a strong culture of teamwork. I have a proven track record of driving impactful results through a strategic and data-driven approach.

Key Skills

Customer Experience Management
Analytical Skills
Team Management
Teamwork
Management by objectives
Data Analytics
Data Warehousing

Professional Experience

Feb 2025
Present
Customer Service Specialist
SF cooling enterprises Hyderabad, IN
  • Effectively managed customer inquiries and provided solutions to ensure high levels of customer satisfaction
  • Played a key role in developing and implementing customer experience management strategies to improve overall customer experience
  • Utilized analytical skills to analyze customer data and identify trends to improve customer service processes
  • Managed a team of customer service representatives, providing guidance and support to ensure a high level of team performance
  • Implemented management by objectives strategies to set and achieve customer service goals and drive team success
Jan 2020
Aug 2024
Associate Team Lead
Care associate system Hyderabad, IN
  • Responsible for leading a team of customer care associates, ensuring high quality customer service in a fast-paced environment
  • Utilized analytical skills to identify trends and patterns in customer feedback, leading to improvements in processes and procedures
  • Managed team performance through setting and tracking key performance indicators (KPIs) and implementing management by objectives (MBO) strategies
  • Collaborated with cross-functional teams to streamline data analytics and data warehousing processes, improving overall efficiency and accuracy of reporting
  • Utilized teamwork and communication skills to foster a positive and collaborative work environment, resulting in increased team morale and productivity
Dec 2018
Jan 2020
Technical Services Specialist
B2X sevice solutions Hyderabad, IN
  • Provided technical support to customers through follow-up calls and emails, addressing any issues or concerns they may have had with our product or service
  • Supported the CRM system by inputting customer data, tracking interactions, and generating reports to help improve customer satisfaction and service efficiency
  • Assisted technicians in troubleshooting and resolving technical problems, providing guidance and resources to ensure timely and effective resolution for customers
  • Engaged with customers by phone, email, and chat to address their inquiries, provide product information, and offer solutions to meet their needs and preferences
  • Collaborated with other team members to develop and implement strategies for improving customer support processes, enhancing communication, and promoting customer loyalty and retention

Education

Mar 2021
Mar 2024
75 in Anwarululoom college
Osmania university
Mar 2017
Mar 2019
Intermediate - 60% in Mother Junior college
Osmania university
Mar 2006
Mar 2015
SSC 10th class - 65% in God Glory high school

Languages

Telugu
(Fluent)
Hindi
(Native)
English
(Fluent)

Get in touch with Syed