Message

AYESHA ZAFAR

Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.

Key Skills

Troubleshooting Skills
Multitasking skills
Applying Data To Decision Making
Excellent Communication skills
Action-oriented
Analytical Skills

Professional Experience

Mar 2019
Present
Customer Representative
Mahendra Automobiles Lucknow, IN
Dealing in automobiles sector
Gain a vast knowledge to deal with customers and have a good convincing power..
Jan 2019
Present
As a CS trainee
Mukherjee firm Bara Banki, IN
Firm of chartered accountant
Knowledge of secretarial standards 
Mar 2018
Present
Branch Customer Service
Mahendra Automobiles Lucknow District, IN
  • Maintained up to date knowledge of products and services. 
  • Handled customer calls and responded to queries about services, product malfunctions, promotions, and billing. 
  • Worked to address all customer concerns in a timely and effective manner. 
  • Handled large volume of calls on a day to day basis with a sense of calm and good work ethic. 
  • Developed successful tactics to sell products and services to customers. 
  • Worked to understand the needs of each customer.

Education

Mar 2019
Feb 2021
Masters of Commerce in Sai inter college
Awadh university
Mar 2016
Apr 2018
Bachelor of commerce in
Kanpur university
Mar 2013
Mar 2015
Intermediate in Anand Bhawan School Barabanki
Indian certificate of secondary education
Mar 2011
Mar 2013
High school in Anand Bhawan School
Indian school Certificate
May 2015
Dec 2021
CS professional in Institute of company secretaries of India
Institute of company secretaries of India

Achievements

2018
Increased customer retention
Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems.

Quote

"When you want something, all the universe conspires in helping you to achieve it."

Paulo Coelho

Hobbies & Interests

  • Basketball
  • Pets

Languages

English
(Fluent)
Hindi
(Fluent)

Career Aspiration

In 3 years, I see myself learning new skills that will benefit the company and help me achieve my career goals. I am eager to experience new challenges and excited to invest five years' time specializing in a career I find extremely interesting and motivating....

Get in touch with AYESHA